Holiday & Vacation Dates - Unless otherwise noted on our holiday page, you can expect an order placed to be processed and shipped out within 2-3 business days, often much sooner. If you need an item quickly, please do double check our holiday page to make sure we will be in the office!
The information below will give you a detailed overview of each shipping option we offer, the estimated transit times and a range of prices that will be asked for each option. Please use the "Estimate Your Shipping" button on the Shopping Basket page to get a specific quote on your current shipping fees. The estimate will be available once you have added at least one (1) item to your shopping cart.
- In order to provide a fair and secure shipping experience for our customers, and protect your valuable purchases, we include full insurance for the total value of your order with all items purchased.
- A 1.5% insurance fee is charged for all items over $200, and included in the shipping charge. Items under $200 are covered with automatic insurance offered from USPS or UPS services.
- At this time, we do not allow for a customer to opt-out of insurance on their shipments.
Signature requirement options:
- For our domestic packages, with orders over $500 we do include a Signature Required option in order to provide an additional level of security to the delivery. As a rule, this will not affect your delivery time unless you are unable to receive your package directly. We do understand that this is sometimes an unnecessary or undesirable option though, and during the checkout process you will be able to waive this service.
- Contrarily, for orders under $500, during the checkout process you can choose to add a Signature Request to your order for a small fee if you would like to add an additional level of security to your delivery.
Domestic shipping services:
USPS Domestic First Class Mail:
For orders under $500.00 and under one pound in weight, we can ship via USPS Domestic First Class Mail. Orders are expected to arrive in 2-5 business days. This service is not available for international orders.
Please note that due to postal weight restrictions, our watch books will be sent via USPS Media Mail (expected to arrive in 3-8 business days) instead.
USPS Domestic Priority Mail: (our recommended option for all watches and orders over $100.00)
All domestic orders may be shipped via USPS Domestic Priority Mail. Orders are expected to arrive in 2-3 business days. This service is not available for international orders.
Please note that orders of $2000.00 and higher in value, using this shipping method, will automatically be shipped "registered" at no additional charge.
USPS Domestic Priority Mail Express:
For orders under $2000.00, we can ship via USPS Domestic Priority Mail Express. Orders are expected to arrive in 1-2 business days (overnight to most US locations). This service is not available for international orders.
UPS Services: $10.55 and up (fee calculated during checkout)
If you wish to ship via UPS, our web site checkout process will calculate the exact amount of shipping charges based on your location, with prices starting at $10.55. UPS delivery is NOT available for PO Box addresses. Delivery time will depend on the option you choose; available services include: Ground, Standard, 3 Day Select, 2nd Day Air, 2nd Day Air A.M., Next Day Air, Next Day Air Saver, and Next Day Air Early A.M.
For details on the above shipping options, please visit the USPS — Compare Domestic Services page.
International shipping services:
Please note: we are unable to offer international shipping for orders over $2500.00, or for orders of our vintage coins, due to customs regulations.
USPS International First Class Mail:
For orders under $500.00 and under four pounds in weight, we can ship via USPS International First Class Mail. Orders are expected to arrive in 10-14 business days. This is the preferred shipping method if you are shipping to an APO/FPO/DPO (Air/Army Post Office, Fleet Post Office, or Diplomatic Post Office).
Please note that this option has NO tracking information.
USPS International Priority Mail:
For orders under $2500.00, we can ship via USPS International Priority Mail. Orders are expected to arrive in 7-10 business days. Only basic tracking information is available with this option; if you would like full tracking details, please use the USPS International Priority Mail Express service.
USPS International Priority Mail Express:
For orders under $2500.00, we can ship also via USPS International Priority Mail Express. Orders are expected to arrive in 3-7 business days.
Please note that not all countries work with the USPS on this shipping method, and we cannot guarantee that we can offer this service to every country.
For details on the above shipping options, please visit the USPS — Compare International Services page.
Our Return Policy
We offer a 30-day return period beginning the day you receive your items for all PM Time Service merchandise. To receive a full refund, the item must be return in "as shipped" condition, with no new personalized engravings or end-user adaptions. Items damaged in transit will be eligible for the full refund pending the application of the insurance claim on the damaged watch or item. If the customer must present damaged packaging and items to the postal carrier as part of the insurance claims process, the refund will be given with proof of a signed or stamped receipt from the carrier.
So long as the above condition criteria are met, a refund will be issued if you are not happy with your purchase for any reason; just send it back for a refund or exchange. We want you to be completely satisfied with your purchase!
On service-requested transactions from PM Time Service, the fee charged is NON-REFUNDABLE. However, we do offer a 30-day window for the charge-free correction of any problems, defects or irregularities that present themselves during that time frame. Items damaged in transit will be eligible for the full refund pending the completion of the insurance claim on the damaged watch or item.
To begin the return process, please Contact Us so we can be on the lookout for the returning package. Any information you can provide on why you are returning your item would also be appreciated!
The returning item can be sent to:
PM Time Service
PO Box 11598
Denver, CO 80211-0598
On receipt of your package, you will receive an email from us with a confirmation that the item(s) have been returned safely and that your return has been processed.